Privacy Policy

Controller: Individual entrepreneur (FOP) Shevchenko Yaroslav Tarasovych, trading as Heldig Lab, Kyiv, Ukraine. Contact: heldig.lab@pm.me.

What we collect

• The occasion, the players' age range, the number of clues, the hiding spots you pick or type, the theme, the prize spot and, optionally, the players' first names.
• The result we create for you.
• Your email address, when you unlock the full result.
• Order and payment status (we never receive your card details; payment is handled by monobank).
• Site usage analytics: pages viewed, how far you scroll, which buttons and form steps you use, time on the site, the referring site and campaign tags, approximate location (country/city from your IP address; the IP itself is stored only as a one-way hash), device, browser and language. With your consent we also store a random visitor ID in your browser to recognise repeat visits; if you decline, we collect no analytics. With the same consent we also load the Google Ads tag, which sets Google advertising cookies so we can see whether a visit from our ads ended in a purchase; without consent it is not loaded.

Why

To create and deliver your preview and result, send you the result link, provide support and handle refunds, and understand how the site is used so we can improve it.

Processors

• Google Cloud (Vertex AI, Gemini) — writes the clues from your details.
• Cloudflare — hosting, storage, email delivery and analytics collection.
• monobank — payment processing.
• Google Ads — measuring whether our ads lead to purchases (only with your consent).

Retention

Details from previews you do not pay for are deleted after 30 days. Paid orders (email, details, result, amount, date) are kept for up to 13 months for support, refunds and accounting. Analytics data is kept for up to 24 months.

Sensitive details

Players' first names are optional and may be children's names. They are used only to write the clues of your hunt: they are sent to Google's Gemini model on Google Cloud for that purpose and never used for anything else. We don't ask for photos and the site has no way to upload them. If you don't buy the hunt, the preview and any names in it are deleted after 30 days. If you buy it, the names are part of your clues and are kept with your order (up to 13 months) so your private link keeps working; email us and we will delete them sooner.

Your rights

You can ask us to access or delete your data at any time by email. We never sell your data.

2026-10-18